Retail Digital Transformation – Streamlined In-Store Experience for Enterprise Retailer

Context:

A leading retail solution provider required a unified digital commerce solution to modernize the in-store customer experience. Fragmented systems led to slow checkouts, disconnected payments, and poor inventory visibility—impacting both customer satisfaction and revenue.

Used Platforms

React Native
JavaScript

Business Challenges

For our client, the traditional methods of capturing foot data for orthopedic footwear presented a multitude of challenges:

  • Error-prone and Laborious: Plaster casts and manual measurements were inaccurate, requiring high practitioner skill and prone to human error. The process was also time-consuming, leading to increased costs and longer wait times for patients.
  • Limited Design Options: Traditional methods restricted the design flexibility of footwear manufacturers, hindering their ability to create customized solutions for unique patient needs.
  • Fragile and Inconvenient: Plaster casts were susceptible to breakage during shipping, causing delays and frustration. Additionally, relying on physical casts limited the choice of suppliers, as geographically distant options became impractical.
  • Compliance Concerns: Existing digital solutions lack HIPAA compliance, raising security risks and privacy concerns during file transmission and storage. This, coupled with the absence of a digital storage system, made retrieving past data cumbersome and retakes challenging.

An Industry Tailored Solution

Coditas partnered with the client to develop a groundbreaking solution that addressed the specific challenges of the industry:

  • Mobile 3D Scanning: The Coditas team worked with the client to build a user-friendly 3D scanning application specifically for iPhone and iPad. This application allows for capturing accurate and detailed 3D scans of patients' body parts, eliminating the need for cumbersome and error-prone traditional methods.
  • Enhanced Team Communication: The platform also offers features for secure communication and collaboration between the Provider and Supplier as the Order moves through the different stages until the final item is delivered.
  • Secure and Compliant Data Management: The scanned video file is then transferred and stored in the cloud in a HIPAA-compliant manner. While the Provider has access to the patient data, the manufacturer can only view and download the scanned image. This ensures the highest level of security and privacy for patient data while also offering convenient accessibility for authorized personnel.
  • Data Transfer Efficiency: The platform prioritizes seamless data transfer to the cloud. It allows for a more streamlined, secure, and accessible workflow for all parties involved.
  • Marketplace Integration: Coditas went beyond the initial scope to develop a marketplace feature that connects Providers with a network of qualified manufacturers, expanding their options and potentially increasing efficiency.
  • Beyond Footwear: Recognizing the platform's potential, the Client further extended the 3D scanning functionality to encompass other body parts, which allows for broader application and future growth opportunities within the medical and non-medical field.
  • Payment integration: The platform allows for international transactions, allowing all the parties to have a secure environment for payment collection.
Challenges:
  • Long checkout queues and delayed billing processes frustrated customers
  • Poorly integrated systems led to inventory mismanagement and stock inconsistencies
  • Lack of real-time promotional tools and customer engagement at point-of-sale
  • Disconnected payment gateways slowed transaction processing and increased failure rates
Solutions Delivered by Upperthrust:
  • Designed and developed a cross-platform mobile POS application using React Native and Java
  • Integrated the app with major payment gateways including Pine Labs, Adyen, and BRI
  • Implemented features such as:\n  – Smart product scanning for fast billing\n  – Multi-payment options (UPI, cards, wallets) for seamless customer checkout\n  – Integrated inventory management tools for live stock updates\n – Built-in promotional tools and a smart shopping assistant to boost upselling
  • Connected the app with the retailer’s backend via robust POS APIs and system integration modules
Benefits Achieved:
  • Reduced average checkout time by over 60%
  • Improved inventory control and reduced stock-outs
  • Enabled omnichannel promotions and real-time price updates
  • Enhanced overall in-store customer satisfaction and loyalty
  • Boosted sales conversion through faster, more intuitive in-store engagement

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Get an Appointment

Call us - IN

(+91) 777 - 6072324

RPA UI Path

Streamline your business processes with our Robotic Process Automation (RPA) services using UI Path. We help you automate repetitive tasks, enhance operational efficiency, and reduce human error, ensuring your business runs smoothly and efficiently.

Custom Software Development

Transform your unique business ideas into powerful software solutions with our custom software development services. We design, develop, and deploy tailor-made applications that perfectly fit your business requirements, driving growth and innovation.

Custom AI/ML Solutions

Harness the power of artificial intelligence and machine learning with our bespoke AI/ML solutions. We develop intelligent systems that analyze data, predict trends, and automate decision-making processes, giving your business a competitive edge.

Product Development

From concept to launch, we turn your vision into reality with our comprehensive product development services. Our team works closely with you to design, develop, and deliver products that meet market demands and exceed customer expectations.
 

Mobile Development

Stay connected with your customers on the go with our cutting-edge mobile development services. We create user-friendly, high-performance mobile applications for iOS and Android that enhance user engagement and drive business growth.

Get an Appointment

Call us - IN

(+91) 777 - 6072324

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