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Retail Digital Transformation for In-Store Experience Optimization

Context:

A leading retail solution provider required a unified digital commerce solution to modernize the in-store customer experience. Fragmented systems led to slow checkouts, disconnected payments, and poor inventory visibility—impacting both customer satisfaction and revenue.

Used Platforms

React Native

JavaScript

Challenges:

Long checkout queues and delayed billing processes frustrated customers
Poorly integrated systems led to inventory mismanagement and stock inconsistencies
Lack of real-time promotional tools and customer engagement at point-of-sale
Disconnected payment gateways slowed transaction processing and increased failure rates

Solutions Delivered by Upperthrust:

Designed and developed a cross-platform mobile POS application using React Native and Java
Integrated the app with major payment gateways including Pine Labs, Adyen, and BRI
Implemented features such as:\n – Smart product scanning for fast billing\n – Multi-payment options (UPI, cards, wallets) for seamless customer checkout\n – Integrated inventory management tools for live stock updates\n – Built-in promotional tools and a smart shopping assistant to boost upselling
Connected the app with the retailer’s backend via robust POS APIs and system integration modules

Benefits Achieved:

Reduced average checkout time by over 60%
Improved inventory control and reduced stock-outs
Enabled omnichannel promotions and real-time price updates
Enhanced overall in-store customer satisfaction and loyalty
Boosted sales conversion through faster, more intuitive in-store engagement

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Related Services

Robotic Process Automation (RPA)

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